DiscoverMy Curious Colleague ~ CPG CX103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.
103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.

103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.

Update: 2024-05-14
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🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods.  Chris has quickly made his mark & his contributions to the Consumer Care Industry and currently serves as President of the SOCAP Board of Directors…

 

We both share an interest in – to quote Chris – “leveraging data to build continuous improvement in product design” and we’ll be digging in (you know I love the details…!) how this comes to life via a “Traffic Light Report” Chris developed. 

 
Come back here on Tuesday 5/14/24 to take a listen to the FULL episode: 

Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157
 

#consumerrelations #cpgcx #caringdeeplyforyourconsumers #consumercarereporting #socap

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103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.

103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.

Denise Venneri

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